Returns

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.

• Items that are not in their original condition, are damaged, or have missing parts for reasons not caused by our error.
• Items returned more than 30 days after delivery.

Refunds

Once your return has been received and inspected, we will send you an email confirming its receipt. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically. The credit will be applied to your credit card or original payment method within the applicable processing period.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before the refund is officially posted.
3. Contact your bank, as financial institutions often require additional processing time.

If you have completed these steps and still have not received your refund, please contact us at support@crysvibe.com.

Exchanges

We only replace items that are defective or damaged. If you receive a damaged or defective product, please contact us within 72 hours of its arrival.

To request an exchange, email us at support@crysvibe.com.

Return Shipping

To begin a return, please email us at support@crysvibe.com.

Customers are responsible for all shipping costs associated with returning an item. Original and return shipping costs are non-refundable.

The delivery time for an exchanged product may vary depending on your location.